Decintell Falco

SWAS – Spares, Warranty, AMC, Service

Integrated Spares Warranty, AMC, and Service management to ensure 100% Customer Satisfaction.
Online “Order to Payment” cycle for Spares with total visibility. Order thru e-Catalogue without memorising part numbers. Fast fulfillment of Spare Orders. Ability to Order Online and Spares stock visibility empowers the Customers.
Log Warranty Claims, online. Process the Warranty Claims and ensure quick turnaround. Track Warranty claims end-to-end.
Gain additional revenue by bringing more equipment under AMC Track every equipment under AMC. Schedule AMC calls.
Service Request Generation and Tracking. Assign service call to respective engineer. Track thru mobile app. File service report and customer acknowledgement.